Data Privacy Policy
Effective Date: 20 Feb 2025
Last Updated: 26 May 015
1. Introduction
Your Coach Mark Coaching (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy.
This policy explains how we collect, use, disclose, and safeguard your data in alignment with the Protection of Personal Information Act (POPIA) and global privacy best practices.
2. What Personal Information We Collect
We collect only the minimum necessary information to provide our coaching services:
- Full Name
- Email Address
We do not collect sensitive data, financial information, or behavioural tracking data unless explicitly authorised.
3. Purpose of Data Collection
We collect personal data for the following purposes:
- To deliver coaching services and communicate with you.
- To respond to your inquiries or schedule sessions.
- To send relevant resources, newsletters, or updates (with your consent).
We do not use your information for automated decision-making or profiling.
4. Lawful Basis for Processing
All data is collected and processed in accordance with POPIA’s conditions for lawful processing, specifically:
- Consent: You freely provide your data.
- Purpose Specification: Your data is used only for stated, lawful purposes.
- Minimality: We only request data we absolutely need.
- Security Safeguards: We implement appropriate technical and organisational measures to protect your information.
5. Storage and Retention
Your data is securely stored in encrypted, access-controlled environments.
- Retention period: Up to 12 months after your final session, unless otherwise required by law or agreed upon.
- Once no longer needed, your data is permanently deleted using secure erasure protocols.
6. Sharing of Personal Information
We do not sell, lease, or distribute your personal data to third parties.
In rare cases, data may be shared with:
- Legal authorities, when required by law.
- Service providers (e.g., secure email or calendar systems) under strict confidentiality agreements.
7. Your Rights Under POPIA
You have the right to:
- Access your personal data.
- Request correction of any inaccurate data.
- Object to processing under certain conditions.
- Withdraw consent at any time.
- Request deletion (the “right to be forgotten”).
To exercise any of these rights, email: info@yourcoachmark.com
8. Changes to This Policy
You will be notified via email or our website if we make any significant changes to this policy. Minor updates may occur without direct notification, but will always be reflected by the “Last Updated” date above.
9. Contact Us
If you have any questions or concerns about how your data is handled, please reach out to:
Your Coach Mark Coaching
Email: info@yourcoachmark.com
Location: Bloemfontein, South Africa
You may also lodge a complaint with:
Information Regulator (South Africa)
📧 Complaints: inforeg@justice.gov.za
🌐 Website: https://www.justice.gov.za/inforeg/
10. Commitment to Privacy by Design
We adopt Privacy by Design principles by:
- Conducting ongoing dataflow reviews
- Limiting exposure to privacy risks
- Embedding safeguards at every level of our digital practice
This approach reflects our belief that privacy is a fundamental right and not a feature.
Summary Snapshot (for users):
We follow South Africa’s POPIA law and international best practices.
We only collect your name and email.
We never sell your data.
You’re in control — request, correct, or delete your data any time.